General Description of the Position:

Under general supervision, this position performs extensive customer service and detailed clerical work requiring application of various work methods, procedures, policies, practices and departmental functions related to the processing of documents and files.

Essential Job Functions:

The list of essential functions as outlined herein is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties listed herein if such functions are a logical assignment to the position.

• Delivers courteous and professional customer service by telephone, resolving customer complaints and problems, and answering inquiries all in accordance with existing statutory limits.
• Identities customer’s needs, research issues and provides solutions and/or alternatives.
• Manages large amounts of inbound calls in a timely manner.
• Follows communications scripts when handling different topics.
• Provides back-up coverage for Customer Service department as necessary.
• Generates correspondence, notices and reports according to established policies/practices of assigned area.
• Scans/images and indexes documents according to departmental procedures.
• Accurately enters data into case management system as required.
• Accountable for communicating potential customer service issues to Supervisor in a timely manner.
• Processes Inmate mail and related Memorandums.
• Clocks documents in accordance with task outlines.
• Updates forms, packets, and reference materials as needed.
• Complies with all company policies and procedures.
• Processes returned mail.
• Initiates E-citations.
• Initiates paper Traffic Infraction cases, sets mandatory court dates.
• Processes emailed copy requests and responded as necessary.
• Processes MyFloridaCounty.com official records requests.
• Updates and maintain information database for internal and public knowledge (HelpJuice).
• Minimal docketing (original notes and mortgages; cancelled notes).
• Maintains regular and punctual attendance.
• Maintains established organizational/departmental productivity standards.
• Perform other duties as required.

Minimum Required Qualifications:

• High School Diploma or GED, supplemented by one (1) year of recent and relevant experience.
• Ability to telephonically speak with and/or meet the public and effectively address their needs in a courteous, tactful, professional manner. Possess the ability to cope with customers in impromptu situations.
• Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions.
• Ability to establish and maintain an effective working relationship with co-workers, public, title companies, businesses, governmental agencies, attorneys, and judges.
• Ability to use a computer terminal to quickly and accurately enter data.
• Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment and terminology.

• Ability to learn and understand specialized information, including codes, rules, policies, procedures, forms and legal terms, and apply that knowledge in carrying out job assignments accurately and efficiently.
• Ability to work with confidential and/or sensitive data, interpret and comply with state and federal guidelines as well as legal advice restrictions for the Clerk & Comptroller's office.
• Work in an environment that includes frequent interruptions and simultaneous detailed attention to multiple tasks.

• Ability to sit for extended periods of time, while concentrating on repetitious or complex tasks. Ability to work within time constraints and workload surges.
• Ability to work in a fast-paced environment with frequent interruptions while maintaining speed and accuracy.
• Ability to lift boxes of files weighing approximately 10 – 20 pounds; to push a cart loaded with files; to bend, stoop, and reach to retrieve files and supplies.

ADA Compliance:

The Okaloosa County Clerk of Courts is an Equal Opportunity Employer. ADA requires the Clerk of the Court to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.